An SMA gives peace of mind and on-going flexibility for our customers.

Xenario strongly recommend that all customers  purchase a Software Maintenance Agreement that entitles you to all new releases from FotoWare, prioritised email support, and other benefits in the contract period. An SMA is priced at 18% per year of your total FotoWare software investment per annum.

Prioritized email support

By adding a FotoWare SMA at the time of purchasing new software or upgrading existing software, the initial warranty period can be extended for an additional 12 months at the time. You are entitled to prioritized technical email support from your local reseller if you encounter problems with the software. Guaranteed response time is Next Business Day. Your reseller can offer you a local technical support agreement with regard to configuration, telephone support and training.

Manage your licenses

The License Centre will make all license information available to you. It allows you to change registration information, add contact persons for the Software Maintenance Agreements and get an overview of your licenses.

Additional SMA Privileges

SMA Newsletters
Discounted FotoWare training courses
User conferences
Webinars
Flexible licensing options for SMA holders only:

  • Terminal server
  • Testing system
  • Concurrent licenses
  • Limited overdraft licenses
  • Backup/redundancy systems