Good to know


HERE IS A LIST OF CONTACTS AND TIPS ON THE MOST COMMON QUESTIONS AND CONCERNS THAT REACH US:

I'm looking for tips on individual features and functions of the FotoWare system ...

The following web addresses lead you to the most important sources of information:


I would like to stay up to date with FotoWare and Xenario ...

The Xenario news email regularly informs you about new products, services and features in a compact form, provides information on the use of DAM systems and points out current FotoWare campaigns and other favorable opportunities.

Here is the non-binding registration .


I have a technical problem with my FotoWare system ...

Our technicians can be reached via the e-mail address support@xenario.co.uk

Your email automatically triggers a support ticket that is assigned to a technician.

Please always use the e-mail address to contact the support. A phone call is just a "detour" to feed your message into the system.

Our support services are a free service for customers with valid Xenario Technical Support. In all other cases, support requests will be charged at the price of £95, - / 60 min. (Xenario Standard Support).


I have a question about a specific invoice or billing in general ...

Information, explanations and answers about invoicing are received daily via our back office staff

E-Mail: accounts@xenariouk.com

Phone: +44 (0) 1293 434 995 (Option 1 between 0900 and 1700 )


I need information about the Software Maintenance Agreement (SMA) ...

Information, explanations and answers about invoicing are received daily via our back office staff

E-Mail: admin@xenariouk.co.uk

Phone: +44 (0) 1293 434 995 (Option 1 between 0900 and 1700 )

Completing an SMA gives you one year of free access to updates and all new versions of your software, ensuring the value of your software investment.

An SMA automatically renews for one year if not terminated at least five weeks prior to expiration. In any case, we will contact you in good time to clarify whether you wish to renew or if you want to cancel the SMA if necessary.


I have a general question about my system or Digital Asset Management ...

Contact: Nigel Abbott

E-Mail: sales@xenariouk.com

Phone: +44 (0) 1293 434 995

We will be happy to answer any questions you may have about your system or digital asset management experts in general. Be it licenses, system adjustments or even a change of the technical platform - Mr Nigel Abbott will gladly take care of your request and answer your questions.